Order Cancellation Policy

Order Cancellation Policy

Purpose

The purpose of this document is to describe the conditions and fees applicable to order cancellations.

The intent of this policy is to recover all reasonable costs associated with customers canceling orders. This policy is not intended to contradict any local or national laws or regulations that might stipulate customers’ rights to cancel orders. If local or national laws prescribe conditions under which customers may cancel orders, those local or national laws shall prevail.

Definitions

MTS (Make-to-Stock) products: MTS products are held in inventory.

MTO (Make-to-Order) products: MTO products are only made when a customer order requires the product.

Policy

Orders, once acknowledged by TSM Performance (hereinafter “TSM”), may not be canceled without express written authorization by TSM. If and when authorized, the following cancellation fees may apply:

Order Cancellation Policy – Fee Schedule

Product Type | Agreement Reached Fee (order placed by the customer; accepted & acknowledged by TSM) | FEE

All Products | Before shipping | None
MTS Products | After shipping | 25%
MTO Products | After shipping | 100%*
Service | Before dispatch | 25%
Service | After dispatch | 100%

*Subject to adjustments based on costs incurred or order processing cycle

This Order Cancellation Policy applies when the customer cancels all or part of an order after order acceptance and acknowledgment from TSM, but before the shipment of goods or execution of services.

Orders Cancelled After Shipment will be treated as a “Return” with all applicable fees. Refer to TSM’s Product Return Policies & Procedures.

Orders with Refused at Delivery may be assessed an order cancellation fee, a restocking fee and/or other applicable fees.